Terms of service
At tomar, we are committed to providing clear, friendly, and reliable customer service for every order placed through tomareehomes.com. This Customer Service Policy explains how customers can contact us, what support we provide, and how we handle order-related questions, product issues, shipping concerns, returns, and refunds.
1. Customer Support Contact
If you have any questions about our products, orders, shipping, returns, refunds, or website information, you can contact us by email at support@tomareehomes.com. Please include your order number, contact name, and a clear description of your question so our customer service team can assist you more efficiently.
2. Response Time
We aim to respond to customer inquiries as soon as possible. Response times may vary depending on message volume, weekends, holidays, and the complexity of the request. For order-related issues, providing complete information in your first message can help us review and resolve your request faster.
3. Order Assistance
Our customer service team can help with order confirmation, shipping updates, tracking information, address concerns, product questions, cancellation requests, and general order status. If you need to change an order or shipping address, please contact us as soon as possible before the order is processed or shipped.
4. Product Questions
We do our best to provide clear product information, including product style, size, material, usage, and care details when available. If you need more information before placing an order, please contact us and we will be happy to help you choose the item that best fits your needs.
5. Shipping Support
Orders are usually processed within 1–3 days, and estimated delivery time is usually 6–12 days after shipment. If your package is delayed, tracking information is not updating, or delivery appears unsuccessful, please contact us and we will help check the shipment status with the available information.
6. Return and Refund Support
tomar supports 60-day returns and free returns for eligible items. If you would like to request a return or refund, please contact us before sending any item back. Once your request is reviewed, we will provide return instructions and help guide you through the process. Approved refunds are usually processed within 5–10 days after confirmation.
7. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, missing, or incorrect item, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue carefully and provide a suitable solution, such as replacement support, refund assistance, or other appropriate service.
8. Customer Communication
We believe good service starts with respectful and clear communication. We kindly ask customers to provide accurate order details and communicate with our team in a reasonable manner. Our team will do its best to understand your concern and provide helpful support based on the specific situation.
9. Service Limitations
While we make every effort to provide helpful service, some issues may be affected by carrier delays, incorrect shipping information, payment provider processing time, product availability, or circumstances outside our direct control. In these situations, we will still try our best to provide reasonable guidance and support.
10. Contact Us
If you need assistance, please contact us. Our customer service team will be happy to help with product questions, order updates, shipping concerns, returns, refunds, and other support needs.
Business Name: Dewberry IT Analytics LLC
Brand Name: tomar
Website: tomareehomes.com
Email: support@tomareehomes.com
Phone: 7193151484
Address: 825 Eastern Bypass, Richmond, Kentucky 40475, United States