Shipping policy
At tomar, we want every order to arrive safely, smoothly, and with clear communication along the way. This Shipping Policy explains how we process, ship, and deliver orders placed through tomareehomes.com.
1. Order Processing Time
Orders are usually processed within 1–3 days after payment is successfully completed. During this time, we prepare your items, check order details, and arrange shipment. Processing time may be slightly longer during high-volume periods, holidays, or special promotions.
2. Estimated Delivery Time
The estimated delivery time is usually 6–12 days after the order has been shipped. Delivery time may vary depending on the destination, carrier schedule, weather conditions, customs checks, local delivery service, and other factors outside our direct control.
3. Free Shipping
We offer free shipping on all items. All prices on our website are shown in USD, and the product price shown at checkout already includes standard shipping, so customers do not need to pay an additional shipping fee for eligible orders.
4. Order Tracking
Once your order has been shipped, tracking information will be provided when available. You can use the tracking details to follow the delivery progress of your package. Please allow some time for the carrier system to update after the tracking number is created.
5. Shipping Address
Please make sure your shipping address, contact name, and phone number are accurate before placing an order. tomar is not responsible for delivery issues caused by incorrect, incomplete, or unavailable address information. If you notice an error in your shipping address, please contact us as soon as possible.
6. Delayed or Lost Packages
If your package is delayed, we recommend checking the tracking information first. Delivery delays may happen due to carrier processing, local delivery conditions, customs checks, or unexpected service interruptions. If your order has not arrived within the expected time, please contact us and we will help check the status of your shipment.
7. Damaged Packages
If your package arrives damaged, please contact us with your order number and clear photos of the package and item condition. We will review the issue and help provide a suitable solution according to our return and refund policy.
8. Return Shipping Notice
If you need to return an item, please contact us first before sending the package back. We will provide return instructions after reviewing your request. Please do not send any return package without confirmation from our customer service team.
9. Contact Us
If you have any questions about shipping, delivery time, tracking information, or your order status, please contact us. Our customer service team will be happy to assist you.
Business Name: Dewberry IT Analytics LLC
Brand Name: tomar
Website: tomareehomes.com
Email: support@tomareehomes.com
Phone: 7193151484
Address: 825 Eastern Bypass, Richmond, Kentucky 40475, United States