Refund policy
At tomar, we want every customer to feel confident when shopping with us. This Refund Policy explains how returns, refunds, and product issues are handled for orders placed through tomareehomes.com.
1. 60-Day Return Policy
We support returns within 60 days after your order is delivered. To be eligible for a return, the item should be unused, clean, undamaged, and kept in its original condition with packaging when possible. If you would like to request a return, please contact us before sending the item back.
2. Free Returns
We offer free returns for eligible items. After your return request is reviewed and approved, we will provide return instructions. Please do not send any item back without confirmation from our customer service team, as unapproved returns may not be accepted.
3. Refund Processing Time
Once your return is received and inspected, we will notify you about the approval status of your refund. If approved, the refund will usually be processed within 5–10 days. The final time for funds to appear in your account may depend on your payment provider or bank.
4. Damaged or Defective Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide a suitable solution, such as a replacement, refund, or other appropriate support.
5. Non-Returnable Conditions
Items may not be eligible for return if they have been used, washed, damaged by the customer, altered, stained, or returned without original condition. We reserve the right to refuse a return if the item does not meet our return requirements.
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will try our best to cancel it for you. If the order has already been shipped, it may need to be handled as a return after delivery.
7. Exchanges
If you would like to exchange an item, please contact us with your order number and the item details. Exchange availability may depend on product stock, item condition, and the specific situation. Our customer service team will help review your request and provide the next steps.
8. Currency and Refund Amount
All prices on our website are shown in USD. Approved refunds will be processed based on the original order payment amount and original payment method. Any payment provider fees, bank processing time, or exchange rate differences may depend on your payment provider.
9. Contact Us
If you have any questions about returns, refunds, damaged items, cancellations, or exchanges, please contact us. Our customer service team will be happy to assist you.
Business Name: Dewberry IT Analytics LLC
Brand Name: tomar
Website: tomareehomes.com
Email: support@tomareehomes.com
Phone: 7193151484
Address: 825 Eastern Bypass, Richmond, Kentucky 40475, United States